defense logistics agency (DLA) (In conjunction with Unisys)

Requirement 1- Critical System and Functional Training

TSM was subcontracted the project and was responsible for providing training support for their critical systems and developing functional manual.

Solutions

TSM provided critical system training for the AWS/WICS integrated system. The following manuals were developed to support the system.

- Operator's Manual

- System Specification

- End User Manual

Customer Satisfaction

TSM provided follow-up support to AWS/WICS users incorporating additional system enhancements for the AWS communications architecture. The system is currently stable and end users are able to successfully use the fixed and mobile LAN controllers, radio frequency units, scanners and desktop units.

Requirement 2- Database Training

TSM was responsible for developing Reference Manuals, Computer-Based Tutorials, Administrator's Manuals, and Operator's Manual for the Civilian Cost Analysis System (CIVCOST).

Solutions

TSM developed the support documents and tutorials allowed for the training of end users geographically dispersed.

Customer Satisfaction

Managers are able to control the civilian personnel budget by tracking the civilian payroll, Related expenditures, merge extracts from personnel, payroll, and manpower systems, and projections throughout the year.