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Requirement TSM conducted a needs analysis to determine the type of Team Building skills needed for the training department. The analysis took into consideration the significant turnover of personnel resulting from a large number of diverse projects within the FEMA training department.
Solutions
As a result of the needs analysis, TSM designed customized courseware for delivery to 22 personnel in the training department. Attendees were taught how to effectively utilize Team Building techniques while performing their jobs and associated tasks related to training, courseware development, and conducting needs analysis. The focus of the anlaysis and training was determined by the lack of employees working as a team whith a common goal. Peer coaching was also a focus of the training because it was determined that some of the personnel had inner feelings about each other that needed to be shared in an appropriated manner.
Customer Satisfaction TSM provided follow-up mini-sessions to the group to determine the effectiveness of their teambuilding skills.
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