internal revenus services (irs)

Requirement 1- Computing Center Support

TSM was responsible for training Managers on the Concepts, Principals, and Application of Root Cause Analysis and Causal Factor Reengineering.

Solutions

TSM was able to work with the users to arrive at the Root Cause of 98% of their problems within the two-day workshop.

Customer Satisfaction

Customer found that the root cause of one problem resulted in 98% of their other problems; solving one problem fixed 98% of all problems.

Requirement 2- Y2K Awareness

TSM was responsible for providing awareness training and assist contracting officers with the establishment of contracting procedures to ensure Y2K compliance on the part of services and products supplied by vendors.

Solutions

Contracting officers were able to apply the Y2K regulations listed in the Far to the agency existing contracting methods.

Customer Satisfaction

Managers and contracting officers have a better understanding of how to write Y2K compliance rules as a part of contract awards.